Community Services Office


Did you know that you can now complete the majority of your DSHS business online or via phone?

Do I Qualify for Services? 

Services Available Online

Click here to apply for Services

Apply for benefits, submit your review or report changes anytime! You can access these services from anywhere with online access -- such as a home computer, local library or community center.

Phone |1-877-501-2233

Phone services will be available from 8am - 5pm every business day. Call us at 1 (877) 501-2233 Monday - Friday. Hours for interviews are 8am - 3pm.

Our highest volume times are between the hours of 11am and 3pm, on Mondays and on the first and last three workdays of the month.  If you call during these times, you may experience delays.

By calling this number, you can:

  • Get information & report changes about any of your benefits
  • Apply for child care
  • Before 3pm: Complete your interview for cash or food (application/eligibility review/mid-certification review)
  • Do your review for child care or medical
  • Request an EBT Replacement Card
  • Access our automated Answer Phone system 24 hours a day

In-person (locate an office near you)

Walk-in services are  available from 8 a.m. to 5 p.m. every business day. Customers applying for benefits who check in by 3 p.m. will be served that day. Lobby Navigators are  available until 5 p.m. to assist customers with routine items, such as paperwork drop off and online services.

Hours of operation: Monday - Friday 8 a.m. to 5 p.m.
Same day application services: Monday - Friday 8 a.m. to 3 p.m.
EBT issuance: Monday - Friday 10 a.m. to 2 p.m.
Replacement EBT cards are issued by mail. Call 1-888-328-9271 to request a replacement card.

Services available in your local office

Remember, most of the following services can also be completed online or by phone:

  • Apply for benefits or submit documents.
  • Before 3 p.m.: Complete your interview for cash or food (application/eligibility review/mid-certification review).
  • Report changes for any of your benefits.
  • Access to Working Connections Child Care services via phone or online.
  • WorkFirst/Social Services Case Management.

Computers are located in the office lobbies for DSHS business use, WorkSource Job Seeker and Washington Apple Healthcare Monday - Friday, 8 a.m. to 5 p.m. Click here to locate an office near you.