DSHS Contact Us | DSHS

During high-volume periods – especially around the first of each month – you may not be able to reach us by phone right away or you may get a recorded message. Please try your call again.

Resources:

Most DSHS offices are open 8 a.m. to 5 p.m. Monday through Friday and closed weekends and holidays.
State observed holidays.
Campus Map

Contacts:

	Phone	Email
The status of your benefits Reporting a change in your information Calling in for a phone interview Quest/EBT card issues Completing your mid-certification review	877-501-2233
Replacing a lost or stolen Quest/EBT card	888-328-9271
Apple Health Washington state Medicaid coverage and health care provider relations	800-562-3022 (Health Care Authority)
Resolving a complaint	800-737-0617	askdshs@dshs.wa.gov
Child support
Reporting the abuse or neglect of a child or vulnerable adult	866-363-4276
Background Check Central Unit	360.902.0299	bccuinquiry@dshs.wa.gov
Washington state DSHS employee verifications	360-725-5830
Care provider/contracted employee verifications	360-664-6161
Becoming an in-home care provider Long-term care services	360-725-2300
Opening or licensing an adult family home/ nursing home/boarding home	360-725-2400
Making a public records request	360-902-8484	dshspublicdisclosure@dshs.wa.gov
Invoice Express	1-888-461-8855
Social Service Payment System	360-664-6161	DSHSSSPSMAIL@dshs.wa.gov
Tax Desk	360-664-5830	TAXINFO@dshs.wa.gov
Community Services Division Benefits application/eligibility general questions or concerns:	1-800-865-7801

Please send all documents to: DSHS CSD - Customer Service Center PO BOX 11699 Tacoma, WA 98411-6699	Complaint Resolution DSHS Constituent Services Box 45131 Olympia, WA 98504-45131 File a complaint